Contribution and refund policy
Nomato is operated by Xspark LLP.
Nothing is sold on Nomato
Nomato sells no food, goods or subscriptions. The only payment on this site is a voluntary tip to the team. No physical or digital product is shipped or delivered, so there is no shipping or delivery policy.
Tips
Tips are voluntary and generally non-refundable. If you tipped by mistake, wrote the wrong amount, or your card was used without your permission, email us within 7 days of the payment and we will refund it in full, no questions asked.
Nomato Cares contributions
Nomato does not collect contributions for causes. Campaign pages link out to the named partner organisation and you pay them directly, so any refund is governed by that organisation's policy and must be requested from them. Nomato cannot refund a payment it never received.
How to request a refund
Email hello@nomato.in with the payment reference, amount and date. We reply within 3 working days. Approved refunds are sent back to the original payment method by our payment gateway and usually appear in 5–7 working days.
Failed payments
If an amount is debited but the site does not confirm it, the payment gateway auto-reverses it, normally within 5–7 working days. Write to us if it does not.